Home > Customer Center > Q-Rapha Policy
We operate a money back guarantee.
- If you are unhappy with the product for whatever reason, please contact me to arrange a return and refund.
- As shipping costs are not retrievable, I am unable to refund shipping costs.
In order to retur an item, you must obtain a Return Number. Email us at firstname.lastname@example.org to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.
We require the following information to process your return:
*Note: Your return will not be processed if you do not provide ALL following required information.
The Return number
Your full name and address
The original order confirmation number
The reason for returning the merchandise
4201 John Marr Dr. Suite 219
Annandale, VA 22003
Any package that has not been received by Q-Rapha, Inc. (email@example.com) and tracking information cannot be provided, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED Once an order has been shipped and there is a delivery confirmation, Q-Rapha, Inc. is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.